Shipping policy

SHIPPING POLICY

Stay Pressed ships from San Marcos, Texas.

Processing Times

Ready-to-ship sets: Please allow 1-2 business days for processing before shipment.

Made-to-order and custom sets: Please allow 7-10 business days for production and processing after full payment, sizing confirmation, and final design approval.

A different processing window will apply if clearly stated on the product page or agreed upon in writing before purchase.

Business days are Monday through Friday, excluding holidays. Processing time is separate from shipping transit time.

Custom-Order Timing

Custom-order production does not begin with payment of the deposit alone. We must first receive your required information, written design approval, and remaining balance. Delays in customer responses may affect the estimated shipment date.

Shipping Rates and Tracking

Available shipping options and charges are displayed at checkout. Tracking information will be available in the Shop app account associated with your order once it is prepared for shipment.

A tracking number or shipping label does not mean the carrier has received the package. Tracking will update as the carrier scans it.

Once your package has been shipped and leaves our hands, it is the responsibility of the shipping carrier and the recipient. Stay Pressed is not responsible for delays, loss, theft, misdelivery, or damage caused after the package has been accepted by the carrier. We will assist with contacting the carrier and investigating the issue where needed.

Delivery Estimates

Carrier delivery dates are estimates unless a service is expressly sold with a delivery guarantee. Weather, holidays, and carrier disruptions may affect transit time.

If we cannot ship within the promised processing window, we will notify you, provide an updated estimate, and offer the choice to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

Shipping Addresses

Please verify your shipping address before checkout. If you notice an error, contact us immediately at contact.staypressed@gmail.com. Address changes cannot be guaranteed after an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend it. We will contact you to arrange a resolution.

Lost, Damaged, or Missing Packages

If tracking stops updating, your package arrives damaged, or it is marked delivered but cannot be located, contact us with your order number.

For packages marked delivered, please check nearby delivery areas and household members and contact the carrier first. Once the package has left our hands, responsibility for delivery rests with the carrier and recipient. We will assist with contacting the carrier and investigating the issue where needed, but we cannot guarantee a replacement or refund for packages lost, stolen, misdelivered, or damaged after shipment.

Contact

contact.staypressed@gmail.com